{"id":8212,"date":"2018-04-04T15:26:57","date_gmt":"2018-04-04T20:26:57","guid":{"rendered":"http:\/\/www.thebozho.com\/?p=8212"},"modified":"2018-08-20T15:52:49","modified_gmt":"2018-08-20T20:52:49","slug":"gibs-bar-incident-surprises-no-one-service-industry","status":"publish","type":"post","link":"https:\/\/www.thebozho.com\/gibs-bar-incident-surprises-no-one-service-industry\/","title":{"rendered":"Why &#8220;dumb bitch.pdf&#8221; surprises no one in the service industry"},"content":{"rendered":"<p>A situation involving a former Gib\u2019s Bar employee blew up yesterday on social media.<\/p>\n<p>A woman using the name Hannah Bea Anna on Facebook posted screenshots of her emails with Gib\u2019s\/Grampa\u2019s Pizzeria employee Kym Reindl and owner Gilbert Altschul. Long story short: Her W-2 was returned to sender by the USPS, so Hannah emailed Reindl for another copy to be sent. Reindl replied with a PDF file named \u201cdumb bitch\u201d containing the tax form. Hannah then forwarded the email and pointed out the file name to Altschul, who supported the actions of his employee, telling Hannah to \u201cgive it a fucking rest.\u201d<\/p>\n<p>Altschul also asserts that Hannah \u201cburn[ed] bridges\u201d when she left, a claim that Hannah denies on her Facebook post. But even if Hannah had done something to \u201cburn bridges,\u201d nothing excuses an employer in a position of power demeaning and abusing an employee, current or former.<\/p>\n<p><center><iframe loading=\"lazy\" style=\"border: none; overflow: hidden;\" src=\"https:\/\/www.facebook.com\/plugins\/post.php?href=https%3A%2F%2Fwww.facebook.com%2Fhbegger%2Fposts%2F10155441988636512&amp;width=500\" width=\"500\" height=\"625\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/center>To illustrate just how inappropriate Reindl and Altschul&#8217;s handling of the situation was, let\u2019s look at this in the context of a corporate office environment. A former employee emails the HR manager of a large company for a W-2, who responds by naming the file DumbBitch. Then the owner of the company applauds Ms. HRManager for doing so, telling the former employee to essentially fuck off.<\/p>\n<p>It sounds much more improbable in that scenario, because sending a file with a degrading name would get you instantly fired in any corporate setting. So what\u2019s the difference here? Why does this business, run by Altschul, not have the same common sense rules that other businesses have?<\/p>\n<p>That\u2019s simple: This is the service industry. Treating service industry workers with little respect is the norm for both employers and customers. You\u2019ve all seen it: customers screaming at an apologetic server because the kitchen screwed up an order, bar managers denigrating bartenders for accidentally spilling something, servers crying because the front of house manager is docking dine-and-dash money out of their pay. You can guess what happens behind closed doors.<\/p>\n<p>It\u2019s even worse for women, who typically make up the majority of the customer-facing FOH staff. Female servers are constantly touched by customers, whistled at, told by their bosses to show more cleavage, and held essentially hostage by holding a tip \u2014 their main source of income \u2014 over their heads. If they don\u2019t happily listen to their customer\u2019s bad pick-up lines and ignore their <a href=\"http:\/\/host.madison.com\/ct\/ct\/off-the-menu-could-the-metoo-movement-change-sexual-harassment\/article_dabe4154-8ac3-5f8f-b175-1df3105d1bc8.html\" target=\"_blank\" rel=\"noopener\">manager\u2019s sexual harassment<\/a>, there goes their pay.<\/p>\n<p>In this case, it\u2019s easy to assume that Reindl acted as a rogue employee, but Altschul\u2019s response condoning her actions tells otherwise. If the man at the top allows these types of actions against employees, imagine what current employees must have to face in an organization that applauds this type of degrading and abusive behavior. This is a prime example of employee abuse in the service industry.<\/p>\n<p>After Hannah\u2019s post on Facebook blew up, Gib\u2019s posted an apology on their own page in response to the hundreds of 1-star reviews they were getting. The only way you can see that apology now is through a screenshot, because it\u2019s been deleted along with all the angry responses. I guess they weren\u2019t <em>really<\/em> apologetic.<\/p>\n<p><center><iframe loading=\"lazy\" style=\"border: none; overflow: hidden;\" src=\"https:\/\/www.facebook.com\/plugins\/post.php?href=https%3A%2F%2Fwww.facebook.com%2Fphoto.php%3Ffbid%3D10210867385553060%26set%3Dp.10210867385553060%26type%3D3&amp;width=500\" width=\"500\" height=\"503\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/center>So, what happens to Altschul\u2019s businesses now? The public has a long memory, and he\u2019s been under fire before for <a href=\"http:\/\/host.madison.com\/ct\/news\/local\/writers\/jessica_vanegeren\/breastfeeding-mom-asked-to-leave-dining-area-at-grampa-s\/article_21948594-f49d-11e2-b47b-0019bb2963f4.html\" target=\"_blank\" rel=\"noopener\">telling a breastfeeding mother to move tables<\/a> at Grampa\u2019s. This does not help his track record, especially against women in the #MeToo era. Perhaps the best PR move would be to fire Reindl, take actual and measurable steps to ensure the safety and wellness of all of his employees, and try that whole heartfelt apology thing once again. It\u2019s going to be the public and their wallets that decides whether his restaurants and bars will stay open, so now\u2019s the perfect time for Altschul to learn a little humility and become a role model for employers in the service industry. He\u2019s got a long, long way to go.<\/p>\n<p><em>Kym Reindl and Gilbert Altschul were both contacted for this article, but as of publishing, neither had responded to my request for comment.<\/em><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 10px;border-top-width:0px;border-bottom-width:0px;\"><\/span>\n<p><em>Update:<\/em> Gib&#8217;s Bar has emailed a statement on behalf of Altschul.<\/p>\n<blockquote class=\"twitter-tweet tw-align-center\" data-lang=\"en\">\n<p dir=\"ltr\" lang=\"en\">Gib&#8217;s Bar has emailed a statement on behalf of owner Gil Altschul. <a href=\"https:\/\/t.co\/aUMU1lno0W\">https:\/\/t.co\/aUMU1lno0W<\/a> <a href=\"https:\/\/t.co\/LyIXFSZf4j\">pic.twitter.com\/LyIXFSZf4j<\/a><\/p>\n<p>\u2014 The Bozho (@thebozho) <a href=\"https:\/\/twitter.com\/thebozho\/status\/983412342666027008?ref_src=twsrc%5Etfw\">April 9, 2018<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A situation involving a former Gib\u2019s Bar employee blew up yesterday on social media. A woman using the name Hannah Bea Anna on Facebook posted screenshots of her emails with [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":8213,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[5154],"tags":[28,5979,5981,5980,5982,1049,5983],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.3 (Yoast SEO v18.5.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why &quot;dumb bitch.pdf&quot; surprises no one in the service industry | The Bozho<\/title>\n<meta name=\"description\" content=\"A situation involving a former employee of Gib&#039;s Bar in Madison has blown up on social media, becoming a prime example of employee abuse.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.thebozho.com\/gibs-bar-incident-surprises-no-one-service-industry\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why \u201cdumb bitch.pdf\u201d surprises no one in the service industry\" \/>\n<meta property=\"og:description\" content=\"Treating them with little respect is the norm for both employers and customers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.thebozho.com\/gibs-bar-incident-surprises-no-one-service-industry\/\" \/>\n<meta property=\"og:site_name\" content=\"The Bozho\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/thebozho\/\" \/>\n<meta property=\"article:published_time\" content=\"2018-04-04T20:26:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-08-20T20:52:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.thebozho.com\/wp-content\/uploads\/2018\/04\/Gibs-fb.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Why \u201cdumb bitch.pdf\u201d surprises no one in the service industry\" \/>\n<meta name=\"twitter:description\" content=\"Treating them with little respect is the norm for both employers and customers.\" \/>\n<meta name=\"twitter:image\" content=\"http:\/\/www.thebozho.com\/wp-content\/uploads\/2018\/04\/Gibs-tw.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@thebozho\" \/>\n<meta name=\"twitter:site\" content=\"@thebozho\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lacey Muszynski\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.thebozho.com\/#organization\",\"name\":\"The Bozho\",\"url\":\"https:\/\/www.thebozho.com\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/thebozho\/\",\"http:\/\/instagram.com\/thebozho\",\"https:\/\/twitter.com\/thebozho\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.thebozho.com\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/www.thebozho.com\/wp-content\/uploads\/2017\/04\/logo.png\",\"contentUrl\":\"https:\/\/www.thebozho.com\/wp-content\/uploads\/2017\/04\/logo.png\",\"width\":600,\"height\":280,\"caption\":\"The Bozho\"},\"image\":{\"@id\":\"https:\/\/www.thebozho.com\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.thebozho.com\/#website\",\"url\":\"https:\/\/www.thebozho.com\/\",\"name\":\"The Bozho\",\"description\":\"Seeing things. 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